SwiftSol provides comprehensive testing and analytics solutions to help utility companies manage robust and reliable applications for Energy distribution & retail management, billing and support systems.

Our Application Rationalization & re-engineering process helps build leaner and more agile systems that improve organizational efficiency and reduce operational costs. Our team of experts analyzes your portfolio and recommends one of the following actions for each your applications: Retire, Repair, Reuse, or Rebuild.

Our highly skilled engineers provide 24*7 support that is globally integrated.

Our Services Offerings
Portal development
ecommerce application development
Billing Systems
BPO Services offerings
BPO Services offerings

Help Desk Level 1 Support

End-user support, including response to calls and answering "how-to" questions
Ticket resolution and logging
Resolution of basic IT/computer problems, such as username and password issues
Verification of physical layer issues
Installation/re-installation of basic applications
Verification of appropriate hardware and software installation
Assistance with navigating around application menus
Help with using knowledge management tools

Help Desk Level 2 Support

Monitoring ticket log
Providing Break-Fix/Corrective and Emergency support
Providing consultation and technical support to end-users
Resolving ad-hoc issues
Testing and releasing patches to production within a specified TAT